Refund policy

Last updated: 6/1/2026

Shareify is a digital marketplace for downloadable resources created and sold by independent sellers.

Because all products on Shareify are digital downloads, refunds are handled differently from physical goods.

1. Digital Products & Change of Mind

All products sold on Shareify are digital downloads.

Once a digital product has been downloaded or accessed, refunds are not provided for change of mind, accidental purchases, or if the product does not meet personal expectations.

This aligns with standard practice for digital marketplaces.

2. Your Rights Under Australian Consumer Law (ACL)

Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law (ACL).

Under ACL, you are entitled to a refund, replacement, or remedy if a digital product:

Has a major fault
Is not as described
Is unusable or significantly different from what was advertised
Cannot be accessed or downloaded due to a fault not caused by the buyer

3. When a Refund or Remedy May Be Provided

A refund, replacement, or store credit may be provided if:

The file is corrupted or cannot be opened
The wrong file was supplied
The product does not substantially match its description
A technical issue prevents access and cannot be resolved

Where possible, the seller may first offer:

A corrected file
A replacement download
Technical assistance

4. When Refunds Are Not Provided

Refunds are not provided for:

Change of mind
Accidental purchases
Failure to read the product description
Compatibility issues clearly stated in the listing
Differences in teaching style, preference, or expectations

5. Seller Responsibility

Sellers on Shareify are responsible for:

Accurately describing their products
Providing functional, downloadable files
Responding to reasonable buyer queries

Buyers are encouraged to contact the seller first to resolve any issues.

6. Platform Review & Disputes

If a buyer and seller cannot resolve an issue:

The buyer may contact Shareify support
Shareify may review the matter and determine an appropriate outcome in line with ACL

Shareify’s decision will be final.

7. Fraud & Abuse

Shareify reserves the right to refuse refunds or suspend accounts where there is evidence of misuse, fraud, or repeated refund abuse.

Privacy Policy – Shareify

Last updated: 6/1/2026

Shareify (“we”, “us”, “our”) is an Australian-led digital marketplace that allows professionals to sell and purchase downloadable digital resources.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal Information We Collect

We may collect personal information when you use Shareify as a buyer or seller, including:

Name
Email address
Account login details
Billing information (processed securely via third-party payment providers)
Purchase and download history
Seller information (such as store name and payout details)
Communications with Shareify (support requests, emails, messages)

We do not store full credit card details.

2. How We Collect Information

We collect personal information when you:

Create an account
Purchase or download a product
Register as a seller
Contact us for support
Use or browse the Shareify website

3. How We Use Your Information

We use your personal information to:

Create and manage user accounts
Process transactions, downloads, and seller payouts
Provide customer support
Communicate about your account or purchases
Improve and operate the Shareify platform
Meet legal and regulatory obligations

4. Payments & Third-Party Services

Payments on Shareify are processed through secure third-party providers (such as Stripe or PayPal).

These providers handle payment information in accordance with their own privacy policies. Shareify does not directly collect or store full payment details.

5. Disclosure of Personal Information

We may disclose personal information to:

Payment processors
Service providers who assist in operating the platform
Regulatory authorities where required by law

We do not sell, rent, or trade your personal information to third parties.

6. Information Shared With Sellers

When you purchase a product:

Sellers may receive limited information necessary to fulfil the transaction (such as order confirmation or product purchased)
Sellers do not receive your full personal or payment details

7. Cookies & Analytics

Shareify may use cookies or similar technologies to:

Keep you logged in
Improve website performance
Understand how users interact with the platform

You can control cookies through your browser settings.

8. Data Storage & Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure.

While we use secure systems and providers, no online service can guarantee complete security.

9. Access, Correction & Complaints

You have the right to:

Request access to the personal information we hold about you
Request corrections to inaccurate or outdated information
Make a complaint about how your personal information is handled

To do so, contact us at:
info@shareify.com.au

We will respond within a reasonable timeframe.

10. Overseas Disclosure

Some third-party service providers used by Shareify may store data outside Australia.

Where this occurs, we take reasonable steps to ensure your personal information is protected in line with Australian privacy laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on the Shareify website.